Troubleshoot video errors, buffering, and freezing

Many factors can crusade video playback issues, such equally internet or device connexion.

If a video is freezing, buffering, or yous get i of these errors, you may exist experiencing a video playback issue:

  • An error has occurred.
  • Playback mistake. Tap to retry.
  • Connection to server lost.
  • This video is unavailable.
  • Something went wrong. Tap to Retry.

By troubleshooting your cyberspace or device connexion, your video may play without playback issues. Start by checking your net speed, so check the steps for your device.

Troubleshoot internet and device connection

Try following the steps below to troubleshoot your net and device connections.

Internet speed

The quality of your home or mobile network can touch how smoothly YouTube videos play, and whether videos play in HD.

  • Check the YouTube video's resolution and the recommended speed needed to play the video. The table beneath shows the approximate speeds recommended to play each video resolution.

Video Resolution

 Recommended sustained speed
4K 20 Mbps
Hd 1080p 5 Mbps
HD 720p 2.5 Mbps
SD 480p i.ane Mbps
SD 360p 0.7 Mbps
  • Try running an internet speed test to make sure your internet tin can support the selected video resolution. You tin also change the quality of your video to improve your experience.

Note: The bodily speed that your device gets may vary from the number given when y'all run an 'internet speed test.' The departure can be due to numerous factors including:

  • Wi-Fi performance
  • Fourth dimension of day
  • How your ISP connects to YouTube
  • How many devices are on your network: If there are a few devices on your network, then the connection is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • You lot tin likewise find out if your net Service Provider is Hd Verified; by visiting the Video Quality Report.
  • If you're interested in seeing more info on how your videos are played back, cheque out Stats for Nerds.
  • Endeavor restarting your cyberspace connection if the higher up suggestions don't improve your connection.

Smart TVs, Chromecast, and game consoles

To gear up playback issues with your smart Television set, Chromecast, or game panel -

  • Restart the YouTube app.
  • Restart your device: Do a difficult restart past disconnecting the power and then reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device's firmware/system software.

If you're on a computer, attempt some of these troubleshooting steps:

  • Check if whatever of your browser extensions that block ads, affect video playback.
  • If you take numerous tabs open in your browser, try to close almost of them except the one you're using for YouTube.
  • Restart your browser.
  • Restart your router.
  • Restart your computer.
  • Update your browser to the latest version.
  • Clear your browser's cache and cookies.
  • Try to use YouTube from a Chrome browser.

Troubleshoot a light-green or blackness screen in the video histrion

If you can hear the audio of a YouTube video, just the video role player is dark-green or black, try to:

  • Use a different browser to sentinel the video.
  • Clear your browser'south enshroud and cookies.

If that doesn't work, attempt some of these troubleshooting tips.

Troubleshoot sound issues

If you can't hear whatsoever sound from a YouTube video, the volume button may be turned off . Effort some of the post-obit troubleshooting steps:

  • Make sure the sound/volume is turned on for your browser or device.
  • Bank check your device'southward sound settings.
  • Restart your browser or device.

Other types of issues

Issues with YouTube Paid Products;

If the to a higher place steps don't piece of work and you lot:

  • Bought a movie or TV show on YouTube, OR
  • Are an active paid fellow member of Youtube Music, YouTube Premium, or YouTube Television

You lot can arrive bear upon with us for back up with purchases or memberships.

Age-restricted content

Sometimes content doesn't violate our policies, but information technology may not be appropriate for viewers under 18. Age-restricted videos may not be viewable to users who:

  • Are under 18 years of age
  • Are signed out
  • Are watching YouTube videos embedded on most third-political party sites

Acquire more about watching historic period-restricted videos.

Restricted Mode

Restricted Mode is an optional setting that screens out potentially mature content you or others using your devices may adopt not to view. When Restricted Mode is turned on, comments may non be viewable. Y'all tin can turn Restricted mode on or off.

Note: Restricted fashion works on the browser or device level, so it must be turned on or off for each browser or device yous utilize.

Issues downloading videos

If you lot don't take YouTube Premium or if downloading videos isn't available to you lot, yous tin can't download videos. If you can download videos, but yous're running into issues, attempt some of these downloading troubleshooting tips.

Account error problems

If you're running into bug with your account, these articles may have more info:

  • Problems accessing YouTube
  • Get assistance signing in to YouTube

If the above steps don't work and yous're still having problem, let us know past submitting feedback.

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